Anthem Business Solutions is a locally owned Oklahoma Corporation.

Started in 1958, Anthem Business Solutions has grown from a 2-employee shop to 20 plus employees, with office locations in Tulsa and Oklahoma City, servicing hundreds of customers throughout Oklahoma and surrounding states.

We provide a complete line of equipment to our customers, ranging from a basic Cash Register to fully integrated network POS Systems, Video Surveillance Systems, Software, and Digital Signage, and Complete Enterprise Management systems.

We provide sales, service, on-site and on-line support and operating supplies to the Hospitality, Grocery, Convenience and General Merchandise Retail Markets.

The mission of Anthem Business Solutions is to provide our customers the finest quality equipment available, backed by excellent customer service, with the highest ethical standards, which result in complete customer satisfaction.

Our goal is to have a staff of professionals who are well trained and always ready to perform at the highest levels. Customers depend on Anthem Business Solutions for FAST, EXCELLENT SERVICE at all times, day and night, 24 hours a day, 7 days a week. We strive to remain the “provider of choice” of point-of-sale and cash register equipment in Oklahoma.

The In-House Project Manager or Key Operator for your business is the most valuable member of the installation team. Just as our Installation Specialist will coordinate events on our end, yours will be responsible to do the same on your end. These managers are responsible for meeting their commitments on time. As you will see from the timeline, many tasks are sequential and cannot be started until the prior task has been completed and approved. Each task also has a defined completion time and a delay on one task causes delays in future tasks.

Our customers sometimes prefer to provide their own equipment (e.g., PCs, office printers, routers, network systems, modems, etc.). We do not recommend this approach, as there are a great variety of types, styles, and versions of equipment. Additionally, compatibility between hardware components is a major issue. Oftentimes, it can be difficult to get all of the options and components (e.g., sound cards, modems, network cards, operating systems, older computers, etc.) working together. This requires a very delicate balance of computer resources and, in many cases, updated software is needed from multiple vendors. This can be a very time-consuming process and is NOT included in the original budget hours.

If it is your desire to have a computer to use for non-POS functions (i.e., internet access, spreadsheet preparation, bookkeeping, word processing, etc.), we recommend you purchase a separate computer for this purpose that is isolated from your POS system. The addition of any or all of these functions can interfere with the speed and functionality of your POS system and also greatly increase the possibility of software incompatibility and system failure.

Connecting your POS system to the internet can provide an opportunity to introduce an unwanted VIRUS, SPYWARE, and/or MALWARE into your POS system. Anti-Virus and Spyware software is essential, but it does not guarantee that all viruses will be caught. It is important to keep your anti-virus software updated with the manufacturers’ regular updates.

Just as you often must manage several projects at once, so do we. It is our goal to be available to you whenever necessary; however, there may be times when your schedule and our schedule will not coincide. Together, we have established a timeline for your installation and ABS will schedule other projects around that timeline. If you need to reschedule an appointment or make a change to the timeline, we cannot guarantee our availability. When this happens, further project delays are inevitable. Should you encounter delays in construction or setup, your new target dates may not be available. Please let us know as soon as you know about any delays so we can try to reschedule.

If it becomes necessary for you to cancel or reschedule an appointment, we ask that you notify us as early in the process as possible. Appointments that are broken without adequate notice are costly in both time and money. We may have already spent time preparing for your appointment. That preparation will oftentimes have to be repeated for the new appointment. That preparation often includes setting up equipment, software programs, and conference rooms. On-site visits to finish network connections or to install network cabling may require scheduling two technicians to complete the job quickly. (In most cases ABS will install and terminate the network communication cabling.)  Additional trips because the site was not completely ready add to the cost and cause further delays.

Most appointments get missed because you are dependent on someone else doing their job. This is very common with newly built facilities and remodeling. By notifying your other contractors of our schedule, you may be able help everyone meet the schedule, and control additional costs to you.

Our experience has shown that as the last vendor to install, we are often left with insufficient time to complete our work properly. As the last vendor, we sometimes get accused of causing the delay for “Going Live”. We appreciate you doing what you can to make the general contractor aware that other contractors need time to complete their work once they are finished. In other words, their last minute is not your last minute. You need to ensure that time for ABS to install your new POS system is included somewhere. Your “Live Date” is everyone’s goal; however, all providers should not be allowed that date as the final date to finish their work. Many activities (such as security, electrical and communication wiring, counters, stands, and telephones) must be completed before we can even begin. We will present our timeline for your approval and ask that you make sure we have the required time to do a quality installation for you.

Overtime costs can result from delays on your project. They fall into two categories:  1) Charges for overtime work on your project; and 2) Charges for overtime work on another customer’s project. If we are required to spend additional or unexpected time on your project to meet your deadline, we could be forced into working overtime on another customer’s project as a result. Overtime expenses will be charged to the project that caused the delays.

Your Budgeted Time Does not provide for overtime caused by delays on your project.

Needless to say, a well-managed project with no surprises saves you money. In new construction or remodeling, we are often the last contractor to deliver because our equipment cannot be in place during construction. Delays caused by other contractors will surely add to your costs with us. Again, we suggest you notify other contractors of our schedule.

We always strive to start on time. We need your help in getting your staff prepared to start at the specified time as well. We know you are bringing staff in for special meetings and training sessions and paying them extra. Please make it known that all meetings and training sessions will start on time.

Unless specifically designated otherwise, all hardware and software will be fully staged, programmed, and quality checked at ABS facilities. All program development will take place at ABS. The developed program will be installed in the hardware and a complete operational check will be made prior to delivery to your site. While the equipment is still at ABS, it is a good time to decide if you would prefer to have training at our location.

All equipment will be delivered to your location on the pre-determined date. Installation normally begins immediately upon delivery. Physical installation can take several hours even with multiple installers working on-site. Once the system installation is complete and we test system operations, it will be available for additional on-site training, if needed. All delivery and installation activities are part of your budgeted time and will reduce available time left.

ABS will send at least one member of our support team to your site to provide support to your staff during the initial stages of use. This support generally consists of being on-site from opening to closing on the first day, and critical time coverage (i.e., grand opening, lunch or dinner) for additional days. More time can be used if your Budgeted Hours permit. All live support activities are part of your budgeted time and will reduce available time left.

918.294.1777

Before you call the ABS Service Dispatch line, please have the following information ready:

1. Is this a critical call or would service the next day be acceptable?
2. The name and location of the equipment that needs service. (i.e., printer, workstation, server, located in the bar, tag printer, firewall, etc.)
3. A detailed description of the problem. (e.g., “Printer is printing in compressed print.”)  Be as descriptive as possible. Does it make a noise?  Is there an error message displayed?  If so, what is the message?  What were you doing when the problem occurred?
4. Your name or the name of the Key Operator on Duty that we should contact and your return phone number.

Monday – Saturday, 8:00 A.M. to 5:00 P.M.

SERVICE CALL PROCEDURES

In order to provide you with the best possible service, we have written procedures to follow when placing service calls. When calls are placed using these procedures, it minimizes confusion and ensures you receive a more timely response. It may seem simple and redundant, but here are a few reasons why it is important to place service calls correctly:

1. If you supply the correct Identification # (i.e., kitchen printer or bar workstation) we will know which piece of equipment is having a problem. This also ensures that our service technician knows what needs to be fixed when they arrive, in the event the person who placed the service call is not available.
2. Once we know the type of equipment, we need to know the symptoms you are experiencing. If we are given correct information, our technician can have the parts needed to repair your equipment when they arrive. This results in a quicker repair.
3. When placing After Hours service calls, we are able to respond much faster if we have basic information such as your name, your company and your phone number with area code, plus items # 1 and # 2, above. Without this information, our after-hours service technicians will not be able to respond to your call.
4. If you leave a personal message for a programmer or service technician in their voice mailbox, there is no formal record of your call. If you call Service Dispatch, the dispatcher will call the appropriate programmer or service technician for you and record the call in the dispatch system. This will save you time if the person you called is in training sessions or out-of-the office and not checking voice mail.

Once again, these procedures are not designed to restrict you, but to assist you. We want to service you promptly and efficiently. Our experience has shown that this system works.